What Does a Freight Dispatching Service Do?

If you are a smaller freight company that is looking for ways to find more profitable loads and ensure that operations run at maximum efficiency, a freight dispatching service may be a viable solution. When you employ a freight dispatching service, you and your drivers will benefit from 24/7 support in all aspects of the business, from load booking and negotiation to route optimization and compliance paperwork. If you want to know what a freight dispatching service does and how it can benefit you and your business — TenTrucks has the answers to your questions.

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What Are the Key Features of a Freight Dispatching Service?

Freight dispatching services can be a valuable asset for trucking and freight companies, and provide companies with innovative features and capabilities that will simplify operations and help you drive success. With the ability to find and negotiate for loads, optimize routes, provide 24/7 support, and more, dispatching services make day-to-day operations simpler and more efficient.

Here is a better look at the key features of a freight dispatching service:

Load Booking and Negotiating

It can be a real challenge to find, negotiate, and secure loads that can help you drive profits for your freight company. A dispatching service can do the grunt work for you and your team, and search load boards like DAT and Truckstop to find the most profitable contracts, negotiate rates, and book loads that will match your company’s equipment capabilities and requirements.

Route Optimization

More efficient routes can help you reduce fuel costs and save money when you haul cargo. With a dispatching service that implements route optimization software to plan the most efficient route based on mileage, traffic patterns, weather, and other variables, fleet drivers and owner-operators can stay focused on driving and save money when they are on the road. 

Real-Time Driver Communication

Smart communication with drivers on the road is critical to freight operations and a dispatching service can provide real-time communication with drivers. The use of mobile driver apps and innovative real-time tracking solutions allow fleets and dispatchers to monitor driver progress in real time and provide customers with more accurate updates to improve customer service.

Relationship Management 

The relationship between freight brokers and shippers is important to the success of any freight company, and stronger relationships lead to increased business and higher profits. A freight dispatching service will act as the primary point of contact between freight brokers and shippers, will have the ability to handle negotiations, and can help ensure that your business partnerships remain strong and you receive profitable contracts.

Paperwork and Compliance Support

Day-to-day administrative and back-office tasks — like compliance paperwork — can take up valuable time that you may not have. Freight dispatching services provide administrative support for trucking companies and have the ability to handle broker-carrier agreements, invoices, Bills of Lading, and compliance documents. With a dispatching service handling administrative paperwork, you can stay focused on more important operations.

READ MORE: How To Choose the Right Transportation Management Software

What does a freight dispatching service do? If you have been considering using a freight dispatching service, you may have asked this question, and we hope that this overview has answered your questions and highlighted the key features of a dispatching service. 

Contact TenTrucks today to learn more about our 24/7 dispatching service!